Ordering & Delivery Information
Minimum Order Size
No minimum order applies, but please note that a flat rate of £7.50 post & packing does (a contribution towards the cost of the insulating packaging and courier charges).
All orders over £75.00 qualify for free delivery. This flat rate does not apply to Gift Vouchers (scroll down delivery options for first class post / email options).
Please note that as a one man band I may not be able to dispatch the same day as you order - doing so will depend upon whether your meals are ready to go, or still to be cooked - as well as the courier collection time.
When ready to go, everything is dispatched via DHL for next day delivery. This is achievable for most mainland UK addresses. Specific time slots or Saturday delivery are available upon request. I do ask that you please check before placing an order if you require it urgently. Likewise please touch base before ordering for delivery to remote areas including the Highlands or any Islands, so that we can confirm with DHL whether they are able to deliver the following day. (firstname.lastname@example.org or 07748 310768).
Delivery to Northern Ireland is £11.50, for a parcel of up to 5kg weight & volumetric weight. This equates to roughly 7 double portions, by the time the ice packs etc are allowed for.
Keeping Food Frozen
Everything is wrapped in completely sustainable wool packaging. Wool is of course one of the best insulating materials out there. The addition of iced gel packs ensures the contents stay frozen until delivered.
The wool packaging is 100% compostable & biodegradable so if you don’t want to re-use the pouch for a picnic or shopping trips, nor recycle the wool in any way then just chuck it on the compost heap. Or give it to someone else who will have a use for it. Please do no put it in landfill even though it will naturally biodegrade in 6-12months.
Delivery If You are Not In
As your order comprises perishable frozen (or occasionally fresh, upon request) food it must be delivered on the day; it cannot be returned to the depot for re-delivery. If there is a chance you might not be in at any point on the day of delivery please leave details of a safe place for your package to be left. Thank you!